If you're uncertain about which size suits you best, please consult our size guides. Our commitment to your comfort and style is reflected in the thoughtful design of our jewellery pieces. Most of our necklaces and bracelets feature an adjustable extension chain, allowing you to tailor the fit to perfection. As for our earrings, they are uniformly crafted in one standard size, ensuring a hassle-free selection process.

Our aim is to ensure that you find your perfect fit. Each ring is available in three distinct sizing choices, with the size of every piece intricately tied to the specific fingers it's meant to adorn. As a result, our collection features a total of seven diverse sizing alternatives across all our rings, ensuring that each piece has three available size options. The sizes we stock are detailed below.

AU Ring Sizes - Circumference

• L - 51.2mm
• N - 53.8mm
• P - 56.3mm
• R - 58.9mm
• T - 61.4mm
• V - 64mm
• X - 66.5mm

To discover your ideal size, we suggest measuring the circumference of your chosen finger using a piece of string, then measuring the string and referring to our sizing chart to identify your perfect fit.

Use a soft, lint-free cloth to gently wipe the jewellery after each wear to remove oils and dirt. Avoid using harsh chemicals or abrasive cleaners, as they can damage the gold or rhodium layer.

Remove vermeil jewellery before showering, swimming, or using household chemicals, as exposure to water and chemicals can tarnish or wear away the gold or rhodium layer.

Store your gold vermeil and rhodium plated jewellery in a cool, dry place away from sunlight to prevent tarnishing. Consider storing each piece separately to prevent scratching.

Keep jewellery away from rough surfaces and abrasive materials to prevent scratching or wearing away the gold or rhodium layer.

If your jewellery needs deeper cleaning, you can use a mild soap and water solution. Gently scrub with a soft brush, rinse thoroughly, and pat dry with a soft cloth.

We offer a hassle-free return and exchange process within 30 days from the date of purchase. Whether you wish to return or exchange your item, we're here to assist you in finding the perfect piece that matches your vision.

To be eligible for a return or exchange, items must be in their original condition, unworn, and with all accompanying packaging intact. We reserve the right to refuse returns or exchanges if items are not in their original state. Unfortunately we cannot return, refund or exchange sale items.

Initiating a return is simple. Just contact our dedicated customer service team at hello@tasmantalesjewellery.com.au within 30 days of receiving your order. We will guide you through the return process and provide you with a return authorisation and instructions for packaging and shipping.

If you opt for an exchange, you can choose from our available collection of equally exquisite pieces. If the replacement item is of higher value, the difference can be settled accordingly. If it's of lower value, we'll refund the difference as per our refund policy.

Refunds will be processed within 7 business days upon receiving the returned item. The refund will be issued using the original payment method. Please note that shipping and handling charges are non-refundable. Unfortunately we cannot return, refund or exchange sale items.

Return shipping costs for non-defective items are the responsibility of the customer. In cases of defective or incorrect items, please contact our customer service for further assistance.

We take immense pride in delivering the highest quality products, blending traditional craftsmanship with cutting-edge jewellery technology. Occasionally, manufacturing imperfections may arise, such as missing pave stones or loose clasps. However, please note that imperfections resulting from general wear and tear, scratching, stretched chains/rings, improper cleaning, or storage are not covered under our warranty.

We're passionate about assisting you in maintaining your jewellery's beauty, so if you require repairs or guidance, we're here to offer our best assistance.

If you receive a defective or damaged item, please contact us immediately for a resolution.

At Tasman Tales Jewellery, we are committed to ensuring your happiness and confidence in every purchase. If you have any further questions or concerns about our Returns and Exchange Policy, feel free to reach out to our customer service team. Your experience with our jewellery is of paramount importance to us.

We use Australia Post to send your items and offer both standard and express shipping. Once sent, standard delivery orders will arrive in 2-6 business days and express orders in 1-3 business days, depending on where you are located. Australia Post can deliver to apartments, PO Boxes, Parcel Lockers and remote locations. All Australian orders receive FREE STANDARD SHIPPING, which is automatically applied at the checkout.

We ship international orders with Australia Post. Once sent, standard delivery orders will arrive in 6-16 business days and express orders in 4-12 business days. Regional and rural locations may take longer.

Once shipped, you’ll be able to track your package, receive estimated delivery dates and request that it be left in a safe place using the AusPost app or your MyPost account. Parcels can also be tracked on the Australia Post website. Please allow up to 24 hours for your tracking number to start showing updates.

You can collect your parcel from one of Australia Post’s 4,700+ collection points, including a Post Office, PO Box or free 24/7 Parcel Locker. Get the AusPost app to register for a collection point.

You can choose to collect your parcel from a free 24/7 Australia Post Parcel Locker.

How to use a Parcel Locker:

1. Sign up for a MyPost account and verify your identity. 
2. Choose a Parcel Locker - search for an address and select ‘Parcel Locker’ as the type of location you’re looking for. Save the details as your alternative delivery address. 
3. At checkout, enter your Parcel Locker as your delivery address. 
4. When your parcel arrives, you’ll receive an SMS or email containing an access code to open your Parcel Locker. You’ll have 48 hours to collect it. All parcels not collected within 48 hours will be available for collection at a nearby Post Office.

If you're not home when your order arrives, eligible parcels will be left in a safe place. If there's no safe place to leave your parcel, it will be taken to the nearest Post Office or a 24/7 Parcel Locker for you to collect.

If a signature is required and no one is there to accept the parcel, it will be taken to a Post Office nearby or placed in a Parcel Locker. Australia Post will notify you of the collection details by email, SMS, the AusPost app or leaving a card.

Sustainable delivery for postage paid via Post Office, Online Shop or MyPost Business only. Your parcel will be sent carbon neutral with Australia Post, to offset the emissions from delivery.

At Tasman Tales Jewellery, sustainability is at the heart of everything we do. Our newest collection, Flora | The Australiana Edit, along with all future restocks, is crafted from recycled sterling silver. By using recycled metals, we reduce the need for new mining, which helps conserve natural resources and minimises environmental impact. This commitment to sustainability allows us to create beautiful, timeless pieces while supporting a healthier planet for future generations.

We are proud to use recyclable paper gift boxes for all our jewellery packaging. These boxes are not only beautifully designed but also environmentally responsible. By choosing recyclable materials, we aim to reduce waste and promote a sustainable approach to packaging.

We are dedicated to reducing our impact on the environment when it comes to shipping your orders. Our shipping packaging is made from 100% recyclable Kraft paper. With a premium, double layer of kraft honeycomb paper padding, this mailer provides extra protection during transit, to help your jewellery arrive in excellent condition.

We continuously strive to reduce our carbon footprint. We make efforts to optimise our supply chain, minimise energy consumption, and encourage eco-friendly transportation practices to reduce greenhouse gas emissions.

Recycling and waste reduction are integral parts of our daily operations. We actively recycle materials within our workplace and minimise waste generation through efficient production processes.

We believe that raising awareness is key to promoting environmental responsibility. We educate our team members and customers about the importance of sustainable practices and how they can contribute to a greener future.

At Tasman Tales Jewellery, we are dedicated to making a positive impact on the planet. We recognize that there is always room for improvement, and we are committed to continually seeking out new ways to reduce our environmental impact. By choosing our jewellery, you are not only adorning yourself with beauty but also supporting a brand that cares deeply about the world we share.

Join us in our journey towards a more sustainable and environmentally friendly future.

Thank you for being a part of it.